Affected components
Platform
Updates
Resolved
We have continued to monitor and can now confirm the issue is resolved.
Mon, Dec 8, 2025, 08:27 AM
Monitoring
We have identified and rolled out a fix for an issue that caused some calls within our keypress platform to fail when escalating to an agent. We will continue to monitor and update with any further actions.
This did not affect our conversational platform, NEMT, Ecomm or Healthcare verticals.
Mon, Dec 8, 2025, 07:53 AM(33 minutes earlier)
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